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Frequently Asked Questions...

If you have any further questions, please email the team at

Ready Set Play FAQs

How Many Tickets Will Be Available For Each Prize?

We will display on each prize how many tickets are available. Each prize will have its own availability on the number of tickets.

Will The Competition End Date Ever Be Extended?

NO. We will never extend the end date. We will always commit to the competition end date and draw date.

What Happens If The Tickets For A Competition Do Not Sell Out?

The draw will happen even if we do not sell all the tickets. We will still give away the prize and the set end date regardless.

How Is The Draw Done For Ready Set Play?

The draw will be on the pre-set draw date and using the Random Number Generator.

How Many Tickets Can I Buy?

On each prize we will let you know how many tickets you can buy for the prize. Each prize will have different limits.

How Long Will It Take For My Prize To Be Delivered?

The winner will be contacted by phone within 48 hours of the draw. Delivery or collection of the prize will be arranged by mutual agreement.

Can I Sell The Prize If I Don’t Want It?

If you're the lucky winner, you can do as you please with your prize - it's yours!

Y Club FAQs

How Do I Sign Up to the Y Club & What Is The Cost?

To sign up all you have to do is click on the Sign Up button at the top of our home page and enter all your details. The cost is £9.99 per month.

When I Become A Y Club Member What Do I Get?

Once you become an exclusive member you will receive a membership card in the post. You will also receive 50% off all future ticket purchases while you are a member, along with a credit on your account of £9.99 to use on any competitions you choose. In addition, we will also provide you with exclusive Y Club member’s discount opportunities. as well as access to our partnership programme giving you discounts and offers with various businesses. If you would like to find out more, click here.

How Can I Cancel My Membership?

If you choose to cancel your membership you can do this by going to the member's area in the Y Club Member section of our website.

Can I Transfer My Membership?

Your exclusive membership is only for you to use and benefit from. It is non-transferable to any other person. The use and the benefits are for the sole purpose of the membership holder.

How Do I Pay For My Subscription?

Once you become a member and pay for the first month your subscription payments on the following months will be paid by your desired method you would have selected when you signed up.

When Do I Get My £19.99 Credit As A Y Club member?

You will be credited with £19.99 each month on the day of your monthly payment. You will get your first £9.99 credit immediately when you sign up.

What Happens If I Don't Use My Credit?

Your credit stays in your account until you use it. It has no expiry date.

General FAQs

How Will You Use Our Personal Details?

All our customers' data will be stored in our GDPR system to protect ourselves and you. We will send you emails and texts to let you know of any offers or live draw dates and if you're the lucky winner we will contact you by phone to let you know the good news! We will not share any of your details with any 3rd parties.

Where Do I See My Purchases?

All your purchases are in your member's area under “My Tickets.” 

What Countries Can I Play From?

You can buy tickets and also become a member of the Y-Club from all countries except those in South America and North America.

How Do I Know If I've Won?

We will contact each winner by Phone to let them know that they have won, and what they have won.

Do I Need To Be A Member To Play?

No, you do not need to be a member to play, however, you do get half-price tickets and additional benefits as well. You can see all the available benefits here.

Do I Need To Be A Member To Win?

No, you do not need to be a member to win. The chances are the same for everyone who plays.

Refer a Friend FAQs

How Do I Refer A Friend?

Once you have logged in to your account and you are an active Y-Club Member, go to "My Referrals" in "My Account".

When Will I Receive My Credit?

You will receive your credit 7 days after your friend successfully joins and does not cancel.

Where Does My Credit Show?

Your credit will show in "My Account". You can also see how much credit you have earnt from referrals in "My Referrals" dashboard.

When Will My Friend Receive Their Credit?

Your friend will receive their credit after their 2nd subscription monthly payment is made.

How Many People Can I Refer?

You can refer up to 100 people a day.

If you have any further questions, please email the team at

Join the YClub!

For every month as a Y-Club Platinum member, you will receive £19.99 credit to spend on ticket purchases which are 50% discounted with your exclusive discount code. Cancel anytime.


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