Y Club FAQs
How Do I Sign Up to the Y Club & What Is The Cost?
To sign up all you have to do is click on the Sign Up button at the top of our home page and enter all your details. The usual price is £19.99. The cost at the moment is £9.99 per month.
When I Become A Y Club Member What Do I Get?
Once you become an exclusive member you will receive a membership card in the post. You will also receive 50% off all future ticket purchases while you are a member, along with a credit on your account of £9.99 to use on any competitions you choose. In addition, we will also provide you with exclusive Y Club member’s discount opportunities.
How Can I Cancel My Membership?
If you choose to cancel your membership you can do this by going to the member's area in the Y Club Member section of our website.
Can I Transfer My Membership?
Your exclusive membership is only for you to use and benefit from. It is non-transferable to any other person. The use and the benefits are for the sole purpose of the membership holder.
How Do I Pay For My Subscription?
Once you become a member and pay for the first month your subscription payments on the following months will be paid by your desired method you would have selected when you signed up.
Where is my Y Club discount code?
Your discount code is in the member's area of the website under the Y Club member section.
How Do I Enter The Competition?
It’s a very simple process, firstly pick the competitions you want to enter and select the number of entries you want. Proceed through the process by selecting your coordinates on "Spot the Coin" and then check out.
How Many Tickets Can I Buy?
There is no limit on how many tickets you can buy.
How Is The Winner Decided?
The location of the coin at the time of the draw is decided by three independent Judges and will be shown live across our three platforms Facebook, Instagram and YouTube. The winner is simply the person who is closest to the judged position. The winner will receive the prize corresponding to their winning ticket.
How Long Do I Have To Claim My Prize?
You will have a 14 day period to claim your prize. We will have your contact details from the information you provide when you register so we have many ways to get in contact with you if you miss the live draws.
Can I Sell The Prize If I Don’t Want It?
If you're the lucky winner, you can do as you please with your prize - it's yours!
How Long Will It Take For My Prize To Be Delivered?
Each prize will be delivered to your registered address or place of work within 7 working days of the draw. If you cannot wait that long you can always come and collect your prize from our HQ. All prizes are subject to their respective lead times.
How Will You Use Our Personal Details?
All our customers' data will be stored in our GDPR system to protect ourselves and you. We will send you emails and texts to let you know of any offers or live draw dates and if you're the lucky winner we will contact you by phone to let you know the good news! We will not share any of your details with any 3rd parties.
Where Do I See My Purchases?
All your purchases are in your member's area under “My Tickets.” The tickets will appear individually here along with your chosen coordinates.
When Do I Get My £9.99 Credit As A Y Club member?
You will be credited with £9.99 each month on the day of your monthly payment.
What Happens If I Don't Use My Credit?
Your credit stays in your account until you use it. It has no expiry date.
Many Prizes Are Available, Will They All Be Won At The Draw?
There will be one winner when we do the draw. The winner will receive the prize they played for in accordance to their respective ticket.
Where Can I Find My Tickets For A Competition That Has Ended?
You can find your tickets in the "Dashboard" Section of "My Account".
If you have any further questions, please email the team at firstname.lastname@example.org