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Frequently Asked Questions...

If you have any further questions, please email the team at


How Will You Use Our Personal Details?

All our customers' data will be stored in our GDPR system to protect ourselves and you. We will send you emails and texts to let you know of any offers or live draw dates and if you're the lucky winner we will contact you by phone to let you know the good news! We will not share any of your details with any 3rd parties.

How Many Tickets Will Be Available For Each Prize?

We will display on each prize how many tickets are available. Each prize will have its own availability on the number of tickets.

Will The Competition End Date Ever Be Extended?

NO. We will never extend the end date. We will always commit to the competition end date and draw date.

Do I Need To Be A Member To Win?

No, you do not need to be a member to win. The chances are the same for everyone who plays.

How Do I Use My Credit Or Discount Code?

Discount and credit codes can be applies at checkout. You will see a "GOT A DISCOUNT CODE?" button on the right hand side of the screen.

How Many Tickets Can I Buy?

On each prize we will let you know how many tickets you can buy for the prize. Each prize will have different limits.

What Countries Can I Play From?

You can buy tickets and also become a member of the Y-Club from England, Northern Ireland, Scotland and Wales.

Do I Need To Be A Member To Play?

No, you do not need to be a member to play. You can see all the available benefits here.

Can I Sell The Prize If I Don’t Want It?

If you're the lucky winner, you can do as you please with your prize - it's yours!

Can I Get A Refund Of My Entry Fee?

We don't offer refunds of the entry fees.

Can I Use Paypal To Enter?

Yes, if you are in mainland UK and over the age of 18, you can simply go to checkout and select the Paypal pay option.

How Do I Enter?

To enter the competitions:

  1. Go to the Competition page and select the competition you wish to enter; then
  2. Input your answer to the Competition Question
  3. Select the required number of entries and proceed to checkout
  4. Log in or register if not already logged in
  5. Agree to Terms and Conditions and complete purchase.

You will receive an email confirming your entry.

Where Do I See If My Purchase Is Confirmed?

All your purchases are in your member's area under “My Tickets.” You will also get a confirmation email with your purchase

How Do I Know If I've Won?

We will contact each winner by phone to let them know that they have won, and what they have won.

How Is The Draw Done?

The draw will be on the pre-set draw date and using the Random Number Generator.

What Happens If The Tickets For A Competition Don't Sell Out?

The draw will happen even if we do not sell all the tickets. We will still give away the prize on the set draw date regardless.

Where's The Ball FAQs

How Do I Enter The Competition?

It’s a very simple process, firstly pick the competitions you want to enter and select the number of entries you want. Proceed through the process by selecting your coordinates on "Where's The Ball" and then check out.

How Many Tickets Can I Buy?

There is no limit on how many tickets you can buy.

How Is The Winner Decided?

The location of the ball at the time of the draw is decided by three independent Judges. The winner is simply the person who is closest to the judged position. The winner will receive the prize corresponding to their winning ticket. There will be £100 Site Credit each given to the 10 closest runners up.

How Long Do I Have To Claim My Prize?

You will have a 14 day period to claim your prize. We will have your contact details from the information you provide when you register.

Can I Sell The Prize If I Don’t Want It?

If you're the lucky winner, you can do as you please with your prize - it's yours!

How Long Will It Take For My Prize To Be Delivered?

The winner will be contacted by phone within 48 hours of the draw. Delivery or collection of the prize will be arranged by mutual agreement. All prizes are subject to their respective lead times and will be discussed with the winner. Winners will be published on the website within 48 hours.

Many Prizes Are Available, Will They All Be Won At The Draw?

There will be one winner when we do the draw. The winner will receive the prize they played for in accordance to their respective ticket.

Where Can I Find My Tickets For A Competition That Has Ended?

You can find your tickets in the "Dashboard" Section of "My Account".

Y Club FAQs

When I Become A Y Club Member What Do I Get?

Once you become an exclusive member you will receive a membership card in the post. You will receive credit on your account of £19.99 to use on any competitions you choose. In addition, we will also provide you access to our partnership programme giving you discounts and offers with various businesses. If you would like to find out more, click here.

How Can I Cancel My Membership?

If you choose to cancel your membership you can do this by going to the member's area in the Y Club Member section of our website.

Can I Transfer My Membership?

Your exclusive membership is only for you to use and benefit from. It is non-transferable to any other person. The use and the benefits are for the sole purpose of the membership holder.

How Do I Pay For My Subscription?

Once you become a member and pay for the first month your subscription payments on the following months will be paid by your desired method you would have selected when you signed up.

When Do I Get My £19.99 Credit As A Y Club member?

You will be credited with £19.99 each month on the day of your monthly payment. You will get your first £19.99 credit immediately when you sign up.

How Do I Sign Up to the Y Club & What Is The Cost?

To sign up all you have to do is click on the Sign Up button at the top of our home page and enter all your details. The cost is £9.99 per month.

What Happens If I Don't Use My Credit?

Your credit stays in your account until you use it. It has no expiry date.



If you have any further questions, please email the team at

Join the YClub!

Join for only £9.99 and as a Y-Club member, you will receive £19.99 credit to spend on ticket purchases. Cancel anytime.